Terms of Service

1. Definitions

• Account: your registered user or organization account.
• Activation: opening one tracked account for active pursuit for a 30-day window, which includes the deliverables described on our pricing page (for example, a full dossier, signal explanation, predictive scenarios, peer benchmarks, and up to a stated number of verified buyer contacts).
• Tracked Account: an organization you monitor within the Service.
• Buyer Contact: professional contact information for an individual associated with a Tracked Account that we make available to you.
• Customer Data: data you submit to the Service, including target lists, ICP inputs, and connected CRM data.
• Output: briefs, signals, scores, predictions, contacts, and other materials the Service generates.

2. Eligibility and Accounts

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity under your Account. Notify us promptly at hello@orgsignals.ai of any unauthorized use.

3. Subscriptions, Activations, and Billing

Plans and activations. The Service is offered on subscription plans billed per the terms shown on our pricing page. Plans include a set number of Activations and Tracked Accounts. Searching, filtering, monitoring, and reprioritizing Tracked Accounts do not consume Activations. Re-activating the same account within its 30-day window is free; re-activation after the window consumes a new Activation.

Trials. We may offer a free trial. Unless stated otherwise, trials do not require a credit card, and we may modify or discontinue trials at any time.

Fees and renewals. Paid plans renew automatically at the end of each billing period unless cancelled before renewal. You authorize us and our payment processor to charge your payment method for all fees. Fees are stated exclusive of taxes, which you are responsible for.

Cancellation. You may cancel at any time effective at the end of your current billing period. Cancellation stops future charges but does not entitle you to a refund of fees already paid, except as required by law or as expressly stated.

Refunds. Except where required by law or expressly offered, fees are non-refundable. Unused Activations do not roll over and have no cash value.

Changes to pricing. We may change pricing and plan features. Changes apply to renewals after we give reasonable notice.

4. Acceptable Use

You agree not to:

• use the Service in violation of any law or third-party right;
• resell, sublicense, or provide the Service or Output to third parties except as expressly permitted;
• scrape, copy, or extract data from the Service other than through features we provide;
• reverse engineer, decompile, or attempt to derive source code or underlying models;
• interfere with or disrupt the integrity or performance of the Service;
• upload malware or attempt unauthorized access; or
• use the Service to build or train a competing product or dataset.

5. Permitted Use of Output and Buyer Contacts

Output, including Buyer Contacts, is provided for your internal business use to support lawful business-to-business outreach and account planning. You are solely responsible for your use of Output and must comply with all applicable laws, including:

• anti-spam and electronic-marketing laws (for example, CAN-SPAM, CASL, and the ePrivacy rules);
• data-protection laws (for example, the GDPR, UK GDPR, and U.S. state privacy laws), including providing any required notices and honoring opt-out and deletion requests; and
• telemarketing and do-not-call rules where applicable.

Not a consumer report. The Service and Output are not "consumer reports" and are not intended to be used, in whole or in part, to determine eligibility for credit, insurance, employment, housing, or any other purpose covered by the Fair Credit Reporting Act (FCRA) or similar laws. You agree not to use Output for any such purpose.

No guarantee of accuracy. Signals, scores, and predictions are probabilistic and based on available data and modeling. Contact details may be incomplete, outdated, or inaccurate. You are responsible for verifying information before relying on it. Output does not constitute professional, legal, financial, or investment advice.

6. Customer Data

You retain all rights in your Customer Data. You grant us a worldwide, non-exclusive license to host, process, and use Customer Data to provide and improve the Service and as otherwise permitted in our Privacy Policy. You represent that you have the rights and any necessary permissions to provide Customer Data, including any personal data within it, and that your provision and our processing of it will not violate any law or third-party right.

7. Intellectual Property

The Service, including all software, content, models, and the look and feel, is owned by impactXtech and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, subject to these Terms. We retain all rights not expressly granted. Subject to your underlying rights in Customer Data, Output is licensed to you for the permitted uses described above, and we retain ownership of the Service and the underlying data and models used to generate Output.

Feedback. If you provide suggestions or feedback, we may use it without restriction or obligation to you.

8. Third-Party Services and Integrations

The Service may integrate with third-party products (for example, your CRM). Your use of those products is governed by their own terms, and we are not responsible for them. You authorize us to access and exchange data with third-party services you connect.

9. Disclaimers

THE SERVICE AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR PRODUCE ANY PARTICULAR RESULT. To the extent any warranty cannot be disclaimed under applicable law, it is limited to the minimum period and extent required.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, impactXtech AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You will defend, indemnify, and hold harmless impactXtech and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service or Output; (b) your Customer Data; (c) your violation of these Terms or any law; or (d) your outreach to or handling of any Buyer Contact, including any violation of marketing or data-protection laws.

12. Term and Termination

These Terms apply while you use the Service. We may suspend or terminate your access at any time if you breach these Terms, if required by law, or to protect the Service or others. You may stop using the Service and cancel at any time as described in Section 3. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive, including Sections 5 through 14.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in the Commonwealth of Virginia, except that either party may seek injunctive relief in any court of competent jurisdiction.

14. Changes to These Terms

We may modify these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between you and us regarding the Service.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• Waiver. Our failure to enforce a provision is not a waiver.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices through the Service or by email. You may contact us at hello@orgsignals.ai.

16. Contact